The 2-Minute Rule for SAMANAGA

With Samanga, you’re not simply employing An additional IT enterprise, you’re partnering with remarkably professional industry experts who will exceed your expectations.

For instance, a skipped weekly anti-virus servicing sends off a warning, when a skipped quarterly endeavor alerts us that a crucial activity is neglected and might open up our databases to doable hacks. Other noteworthy capabilities of Samanage SLA are:

You may have an IT support desk only, an asset management services only or an integrated Resolution. Samanage is designed for comprehensive ITIL compliance; expectedly, massive businesses will see it aligned with their service desk workflows. Even so, the answer being a cloud support, can also be scalable for the wants of modest and medium firms.

On the subject of carrying out standard jobs inside Samanage, one way to increase a brand new ticket, trouble, or modify is to simply click the pertinent button in the Menu bar and afterwards click New. Or chances are you'll uncover it easier to do this by clicking the "+" indication on the very best of the monitor.

A great deal of characteristics but some feel avoidable. For the vast majority of solutions reviewed With this helpdesk roundup, the problem is ample options in Trade to the comfort and cost-performance of the cloud assistance Resolution. Not so for your Samanage IT Services Desk and Asset administration suite. No person can accuse Samanage of slicing corners In regards to characteristics.

We examined dozens of feedback from genuine customers of Samanage and located out three regular positive factors prospects like concerning this support. One particular is its person-welcoming UI. “Its person portal is intuitive and simple ample for close users,” stated Mike, a junior IT administrator from a business that employs Samanage on common basis.

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There’s absolutely nothing unique with regards to the Expertise Base–look for, tags, edit, documentation are all standard functions–apart from to express that it’s backed by a reliable ITIL-compliant backend.

Fortuitously, the Dashboard perspective may be tailored, and that is something your helpdesk administrators need to make sure to set aside plenty of the perfect time to do prior to receiving far too deeply associated with Samanage. Indeed, it might be finest that you should employ click here Samanage help for the duration of your rollout to Obtain your workforce up and operating speedily or They might miss out on many of Samanage's ideal capabilities for months without knowing it.

We talked to Doron Gordon, founder & CEO of Samanage, and requested him a number of queries that we hope reveal a little bit more about Samanage being a software package and its part in supporting your function.

Tagging  makes it much easier to outline the item’s position and assign it to end users and monitor its effectiveness. Likewise, the service desk has sturdy application repository. You can easily retrieve software package specifics, and, more critically, detect protection bugs or unauthorized installation.

Considered one of Samanage’s worth propositions is that it lends businesses higher visibility on challenges and incidents; very well, we predict the vendor really should lengthen the visibility pitch to its asset administration.

The agent can see all ongoing, pending, and resolved incidents in the key perspective. It can be completely configured to right away show knowledge that issues: due dates, sender, receiver… so there’s no must click Just about every incident when prioritizing.

This delivers businesses Substantially agility to scale their assistance infrastructure as organization expands or contracts. The seller gives a quotation dependant on the amount of guidance brokers and asset gadgets. Irrespective of whether you've got five or five hundred agents, your pricing prepare is usually customized to match your IT operational scale.